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If you want to improve your patient satisfaction ratings, dont start by looking at how happy your patients are. Start by looking at satisfaction levels among your staff.
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The National Cancer Act of 1971 set cancer rehabilitation as a goal and provided money to develop training programs and research projects. Soon after, the Bethesda, MD-based National Cancer Institute identified four objectives for rehabilitation of cancer patients: psychosocial support, optimization of physical functioning, vocational counseling, and optimization of social functioning.
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Case managers shouldnt wait for their hospitals to institute cultural competency initiatives. They should try to become more aware of their patients culture and beliefs on their own and make it a continuing process, asserts Joyce E. Vaughn, RN, CCM, a Louisville, KY-based case management consultant and former hospital case manager.
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"How can we be sure were getting all the discounts and credits that were entitled to on our liability insurance? Do I have to go looking for them or can I trust the insurer to offer everything that applies?" Also, "Were in the process of reorganizing some departments and upper management wants me to take on the responsibility of handling media inquiries. Is this a proper role for the risk manager?"
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In a case watched closely as a harbinger of what can happen when a health care provider undertreats pain, two doctors and two health care facilities reached settlements just before the case was scheduled for trial. The results of the case should get the attention of any risk manager who doubts that poor pain management is a major liability risk.
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These highlights of the final EMTALA rule were summarized by the Centers for Medicare & Medicaid Services.
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To provide you with critical information on the updated regulations from the Centers for Medicare & Medicaid Services, Thomson American Health Consultants offers "New EMTALA Regulations: Are They Too Good to be True?" an audio conference on Tuesday, Oct. 21, from 2:30-3:30 p.m., ET.
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The behavioral health department may not be the first place you would
look to launch a patient safety initiative, but the team at Overlook
Hospital in Summit, NJ, is expecting just such an undertaking to yield
big dividends.
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A minor complaining of fever and wheezing was admitted to a hospital. After going to two other hospitals for the same symptoms and being discharged each time over a three-day period, the plaintiff arrested while en route to further care. A jury awarded the plaintiff $55.6 million, which was reduced to present cash value of $20 million.