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A HIPAA-related criminal conviction has drawn attention to the seriousness of violations regarding protected health information and should be used as an object lesson in access training initiatives, suggests Michelle Masucci, JD, counsel in the health services group for the law firm of Nixon Peabody, LLC, in Garden City, NY.
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One-on-one coaching is a new aspect of call center training that is as important as the usual focus on customer service skills and keeping the calls flowing in a timely manner, says Katherine Dean, SPHR, a partner in Banks & Dean, an international professional services firm based in Toronto.
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With reports touting the financial and customer service benefits of call centers, its no wonder that more hospitals often under the aegis of their access departments are looking either to establish a call center or to expand the capabilities of an existing one.
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Legal barriers posed by certain fraud and abuse, antitrust, federal income tax, intellectual property, malpractice, and state licensing laws hinder providers adoption of health information technology, the Government Accountability Office concluded in a recent report.
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A recent posting on the web site medlaw.com warns hospitals to assess their vulnerability to acts of terrorism and suggests some precautionary measures.
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A telecommuting project in the pre-services department at Carolinas HealthCare System in Charlotte, NC, is reducing the amount of work time lost to bad weather and delighting employees who find themselves well suited to working at home.
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Rural residents who are Medicare beneficiaries and need inpatient rehabilitation services may be able to receive services in their own community hospitals thanks to new instructions issued recently by the Centers for Medicare & Medicaid Services.
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Mississippi attorney Richard Scruggs has targeted not-for-profit hospitals in his latest class action effort, accusing them of overcharging uninsured patients and using harassment to collect overdue bills. But while the lawsuits are bringing fresh attention to a long-simmering problem, health policy experts and hospital officials say, they are not likely to help the uninsured.
