Articles Tagged With:
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Patients Want Services on Demand
Patient access departments are changing their ways due to rising expectations for on-demand care. Clinics and outpatient service areas at Ochsner Medical Center - North Shore in Slidell, LA, “no longer operate on ‘banker’s hours.'"
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Online Tools Shed Some Light on Out-of-pocket Costs
How much will it cost? It’s a surprisingly complex question, and the ability of patient access employees to answer it is becoming increasingly important. Concurrently, new online price comparison tools are appearing everywhere; yet, those tools carry questionable value.
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Communication, Not Computer Expertise, a Must-have Skill for Patient Access
Not too long ago, some basic computer skills and the ability to collect demographic information were pretty much all that was needed for a patient access employee to succeed. Now highly skilled at upfront collections, financial discussions, and customer service, their role continues to expand both in scope and complexity.
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Self-service Options Coming to Patient Access?
Americans have become accustomed to self-service options in many aspects of their lives, such as booking airline tickets or making hotel reservations. In sharp contrast, patient access processes are starting to seem terribly outdated. Patients are starting to desire self-service options in their healthcare experience, making patient access processes seem terribly outdated.
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Overheard Peer Comments Might Raise Awareness at Your Facility
Hopefully, asking more questions and raising awareness around important issues will result in improved operations at your facilities.
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State ASC Associations Can Help With Networking
Networking is one way ASC nurses and other staff can grow as professionals in the ever-changing field.
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Use a Safety Survey to Assess ASC’s Strengths, Weaknesses
Administrators can administer a survey to all surgeons and staff to get an idea of the ASC’s baseline on operating room safety. The survey’s findings might be an eye-opener.
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Electronic Distractions Can Be Costly to Surgeons, ASCs
More than a decade into America’s love affair with ubiquitous smartphones and tablets, the evidence is mounting that these addictive distractions can lead to deaths, depression in teens, and mistakes by doctors and other healthcare professionals.
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Managing Clinical, Financial Risk With Proper Data Tracking
A healthcare organization likely could not manage financial risk well without access to accurate and complete case and financial data. Delta Joint Management has developed a database for collecting, sharing, and analyzing patient data and outcomes.
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Risk Assessment Crucial Part of Bundled Total Joint Program
A bundled payment ambulatory total joint program can improve quality of care and produce positive financial benefits to all involved, but only if risk is assessed and mitigated. The key is a smart inclusion criteria and risk assessment process.