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Your daughter calls you from a party and tells you that she is on her way home. Two hours later, she hasn't arrived and she does not answer her cell phone. You call the emergency department (ED) and ask if she is registered as a patient there.
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To reduce legal risks, Linda M. Stimmel, JD, a partner with the Dallas, TX-based law firm of Stewart Stimmel, says the best strategy is to "show diligence." Document your ED's efforts to provide adequate staffing and educate staff and physicians on improved triage techniques, such as attendance logs on inservices to improve triage.
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This is a two-part series on liability risks involving ED triage processes. This month, we cover the impact of wait times on ED lawsuits, and ways to reduce risks during long wait times.
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Are patients complaining that they're waiting too long? Don't forget that clinical areas are closely connected to this common complaint.
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The best way to prevent hospital readmissions is to make sure patients are better managed and receive the care they need after they leave the hospital, states Donna Zazworsky, RN, MS, CCM, FAAN, vice president of community health and continuum care for Carondelet Health Network in Tucson, AZ.
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"A number of exciting collection technologies have evolved over the last few years.
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Lack of the right technology to automate time-consuming, error-prone processes can put patient access departments at a big disadvantage.
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The Current Procedural Terminology (CPT) code changes in place in the 2008 Physician Fee Schedule improve the ability of physicians and other providers to document their telephone evaluations and management services, but they don't go far enough, according to the Case Management Society of America (CMSA).