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ED nurses at Yale-New Haven (CT) Medical Center suspected that a 61-year-old man complaining of dizziness, with a history of high blood pressure and noncompliance with medications, was unable to pay for his prescriptions.
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Is putting packets together a drag? This HR department doesnt have to. Tired of answering questions about benefits changes? St. Marys Health System in Athens, GA isnt. Working with one of its insurance carriers, it moved from a manual to an automated enrollment process for its 1,200 employees, scheduled work time, one-on-one meetings with staff to explain the benefits and answer questions, and even showed the employees what each option meant to their paychecks to the penny.
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A new study of 71 hospitals shows that more than a third of employees time is spent doing wasteful work from filling out multiple forms for the same task to searching for misplaced supplies or records.
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Health care is a stressful line of work, and employees often get burned out. In normal circumstances, thats not necessarily a crisis. But when there are shortages in nursing, pharmacy, imaging, and other areas of health care, it becomes paramount to try to keep staff happy just to keep them on staff. Thats something that the leadership at Clarian Health Partners in Indianapolis knew.
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In the last issue of Hospital Recruiting Update, we reported on how men are underrepresented in nursing in general, and among nurses working at the bedside in particular. Getting them interested was on the minds of many of the people interviewed for the story. But at the University of Texas at Houstons school of nursing, getting men interested in nursing is something they are good at.
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Our leadership and our system really puts a lot of emphasis on our education as well as that of our patients and families, says Kathy Ordelt, RN-CPN, CRRN, patient and family education coordinator for Childrens Healthcare of Atlanta, which is comprised of two campuses, Childrens at Scottish Rite and Childrens at Egleston, as well as 16 satellite facilities throughout the metro Atlanta area.
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The Institute for Family-Centered Care, a nonprofit agency in Bethesda, MD, provides consultation, training, and technical assistance to hospitals embarking on a process of family-centered change.
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Family-centered care, a partnership between health care providers, patients, and families in the planning, delivery, and evaluation of health care, is characterized by four principles according to the Institute for Family-Centered Care in Bethesda, MD, which include:
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A letter from a mother who was upset by the treatment she had received while her baby was in the neonatal intensive care unit at Vanderbilt Childrens Hospital in Nashville, TN, triggered a change in the way the hospital provides health care.
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The Institute of Medicine committee on smallpox vaccination recently recommended the following to the Centers for Disease Control and Prevention (CDC):
