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  • Expect Scrutiny on What Registrars Say or Do Not Say About Charity Care

    If registrars are not already well aware of the need to comply with charity care regulations, a recent announcement will get the point across.

  • Formerly Limited, Patient Portals Offer More Online Options

    Patients want their healthcare experience to be like making a restaurant reservation or checking into a hotel. Facilities are working to upgrade online patient portals while closing the gap with top-notch customer service.

  • Underinsured Patients Delaying Care

    Of adults with health insurance, 29% were underinsured in 2018 (up from 23% in 2014), according to a recent survey. Those who bought plans on their own were most likely to be underinsured, with 42% reporting inadequate coverage.

  • Hospitals Suing Patients for Unpaid Bills

    Various hospitals are receiving media attention not for the care they provide but because of who they are suing — namely, their own patients. In addition to a little revenue, usually arriving in small negotiated payments over a period of years, these facilities are receiving bad publicity, too.

  • Once Hidden, Contracted Prices With Payers Will Be Posted

    This year, hospitals started posting prices on websites. However, it turned out this change was of little value to consumers. Nevertheless, it is time for the next step: posting contractually agreed prices with payers.

  • It Is Not Insurance, It Just Looks Like It: ‘We Make Them Self-Pay’

    Growing numbers of patients are handing over what looks like valid insurance cards to registrars; in reality, they have no coverage at all. These patients pay monthly premiums to healthcare sharing ministries. Some members expect the plan to pay hospitals directly, just like insurance. However, patients submit bills to the plan and potentially are reimbursed for some portion of it — or not, depending on the circumstances.

  • Optimize Data Visualization to Improve Communication About Quality Improvement

    Data visualization is increasingly important in the communication of quality improvement data, and nearly everyone in the field uses it to some extent. But effective use of data visualization with graphics, dashboards, and other tools requires an understanding of why this approach works and how to optimize its effect.

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  • EDs, Community Partners Play Central Role in Slashing HIV Diagnoses in San Francisco

    An initiative that began five years ago in San Francisco has resulted in a dramatic reduction of new HIV diagnoses in the region. In the first half of 2018, there were just 81 new HIV diagnoses, according to the latest data. Further, investigators report that the number of deaths attributable to HIV has declined by more than 50%. The city’s success in addressing the HIV epidemic is largely attributable to the collective efforts of Getting to Zero San Francisco, a multisector consortium that aims to reduce HIV infections, deaths, and stigma to meet aggressive 90-90-90 goals,

  • Reducing Long-Term Patient Costs Requires Going Above and Beyond

    Case managers in hospitals and community settings often have to go beyond point of care activities to help patients make significant improvements in their health and healthcare costs. This is particularly true with patient populations experiencing major barriers to maintaining disease control and health improvement, including housing, food access, transportation.