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Career ladder requires these patient access skill sets
Here are the skill sets required for each level of the career ladder at Navicent Health, based in Macon, GA:
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Career ladder convinced 35 employees to stay in patient access roles
Emergency department registrars were given new positions handling medical necessity appeals and insurance verification. A surgery center registrar is now an insurance specialist. An ambulatory surgery registrar is now a financial counselor.
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Career ladder convinced 35 employees to stay in patient access roles
Emergency department registrars were given new positions handling medical necessity appeals and insurance verification. A surgery center registrar is now an insurance specialist. An ambulatory surgery registrar is now a financial counselor.
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EP Defendants Face Unpleasant Surprise: Med/Mal Policies Have Coverage Gaps
Here are some areas of risk that ED professional liability insurance typically doesn’t cover.
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Registrars connect patients in the ED to primary care physicians
Is your emergency department waiting room filled with patients who could be better served at a primary care physician’s office? In May 2015, registrars at Inova Fairfax Hospital in Falls Church, VA, took on a new role of connecting some ED patients with primary care physicians.
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Are Copays Collected in ED? Beware of EMTALA
To minimize any EMTALA concerns, the medical screening examination and any medical care needed to stabilize an emergent medical condition should never be delayed as a result of obtaining any financial information — including collecting co-pays.
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Registrars call police about patient’s suspicious ID
Recently, a patient was arrested after clinic staff at Houston, TX-based Memorial Hermann Hospital called local law enforcement because she allegedly presented with a suspicious driver’s license. The incident led to protests by immigration rights groups and triggered an investigation by the Department of Health & Human Services’ Office for Civil Rights.
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Avoid EMTALA woes: Keep registration in the emergency department ‘clear and simple’
To comply with the Emergency Medical Treatment and Labor Act, patient access leaders at Wall Township, NJ-based Meridian Health keep the emergency department registration process “clear and simple,” says access services trainer Donna J. Roettger, CHAA.
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EPs’ Legal Risks Post-cyberattack Are Unclear
If an attorney brings litigation claiming a hospital didn't make reasonable efforts to prevent a cyberattack that harmed an ED patient, could the emergency physician face liability?
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ED registration practices led to EMTALA problems
Here are some practices in emergency department registration areas that Gina Greenwood, JD, an attorney at Atlanta-based Baker Donelson, has seen come up in alleged violations of the Emergency Medical Treatment and Labor Act: