Articles Tagged With:
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How ‘Engaged’ Are Your Registrars, Really? Face-To-Face Conversations Say More Than Surveys
At Boston-based Tufts Medical Center, an organization-wide survey on employee engagement is conducted every three years. The information assesses how enthusiastic and involved people are with their jobs, but its usefulness to patient access leaders is somewhat limited.
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Give Employees ‘Face Time’ With Your CEO
Most registrars have never met hospital higher-ups personally. This meeting might be just the thing they need to feel more connected to the organization.
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Will Your Best Registrar Jump at a Job Offer, Or Will the Registrar Think Twice Before Leaving?
When an experienced registrar gave notice to her supervisor, Mike Potter, he learned it was only because of money.
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Staff Members Asked For, and Received, More ‘Face Time’ With Managers
The most recent employee satisfaction survey at Hennepin County Medical Center in Minneapolis, MN, revealed that patient access staff wanted more communication from management.
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Obtain Pay Increases, or Offer Incentives
Are you meeting with human resources staff to justify pay increases for patient access? Lauren Delpino, manager of the Patient Service Center at Chester, PA-based Crozer-Keystone Health System, offers these two “talking points”:
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Don’t Lose Your Best Registrars To Competitors: Justify More Pay
Is another hospital, or another department, offering an experienced registrar more money? If so, patient access leaders face an uphill battle.
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How Defense Lawyers Bring Up ED Patient’s Own Negligence
Asserting contributory or comparative negligence can be an effective strategy for an EP to reduce or eliminate his or her responsibility for any harm the patient alleges to have sustained.
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Unique ED Program Educates Clinicians on Med/Mal Risks
How much information on medical/legal issues residents receive in the clinical setting usually depends on whether faculty members have expertise in the topic.
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Is Everyone Misinterpreting EMTALA?
An expert breaks down some common misinterpretations.
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EDs Still Tagged with EMTALA Violations
Experts say consistency prevents problems.