Articles Tagged With:
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Does Applicant Claim, ‘I’m a People Person?’ Rely on Real-Life Experiences Instead
Two of the best hiring decisions he ever made in patient access “had absolutely zero healthcare experience,” says Bob Stearnes, CHFP, CHAM, a patient access leader who is based in Dallas.
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Choose Future Leaders with Care: For Some, It’s ‘Just Wrong’
It’s a mistake that Joseph Ianelli, MSW, MBA, has seen many times: Rewarding a loyal, long-term access employee with a promotion, despite the fact that the individual has no leadership skills.
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Revamp Processes to Satisfy ‘Walk-Ins’
At CHI St. Luke’s Health – Lakeside and Springwoods Village Hospitals in Houston, the medical campus includes several office buildings with many physician practices. This campus layout means a large number of patients are unscheduled “walk-ins.”
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Use Cross-Training to Cope With Sudden Surges in Patient Volume
Carlos Diaz says that even after 18 years in the field, he still sees employees viewing patient access as a “transient stepping stone to a career path.”
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Surgical Patients Wait One Hour Less With Revamped Registration
Due to a revamped registration process, surgical patients at Lakeland (FL) Regional Health Medical Center now arrive two hours prior to surgery, instead of three.
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New Electronic Medical Record? Avoid ‘Traffic Jams’ in Registration Areas
Were the needs of patient access carefully considered in the planning process for a new electronic medical record? This step will determine if the registration process is “seamless or a traffic jam,” says Nancy A. Crehan, CHAM, director of patient access at Cambridge, MA-based Mount Auburn Hospital.
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Skills Needed to ‘De-escalate’ Angry Patients
“I didn’t see it written anywhere before I was serviced that I would have a copay.”
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Collections Totals Barely Slowed During EMR Switch
Melissa A. Salyer, CRCR, director of patient access at Chesapeake Regional Healthcare in North Chesapeake, VA, created a graphic to track results after the department’s point-of-service collections program was revamped.
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Registrars Receive Incentives of Up to $400 A Month — Others Receive Gift Cards, Movie Tickets
Collections have soared at North Chesapeake, VA-based Chesapeake Regional Healthcare since a monthly incentive program was added.
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Access Has College Faculty Train Collectors
A local community college was an unexpected source of help in improving cash collections at The Cooper Health System in Camden, NJ. Many hospital employees attend classes at the school.