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These Problems Made Patients Unhappy, Were Fixed
Here are some problems affecting patient satisfaction in registration areas at Ochsner Healthcare’s Northshore Region in Slidell, LA, that were solved:
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Simple Acts of Kindness From Staff Give Patients a ‘Red Carpet’ Experience
A registrar in the outpatient rehab clinic at Ochsner Healthcare’s Northshore Region always notes if a particular patient is scheduled, who is someone that she knows has difficulty walking. A few minutes before the patient’s appointment, the registrar leaves her station.
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Hospital Has ‘One-Stop’ Process at Patient’s Bedside
Patient satisfaction scores soared after bedside registration was implemented at Advocate Good Shepherd Hospital in Barrington, IL.
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Bedside Registration Best for Patient Flow, But the Process Needs Fine-Tuning
Bedside registration has been in place for more than 20 years in the ED at William Beaumont Hospital Royal Oak (MI). However, the process has changed many times in recent years
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AIDET Keeps Patients Well-Informed in Registration
What patient access staff members have to say — about insurance coverage, scheduling, wait times, or out-of-pocket costs — doesn’t always please patients. But sometimes the way the registrar conveys information makes all the difference.
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If Healthcare Services Change, So Will the Costs
Patients need to be informed that if their services change for any reason, then their out-of-pocket costs probably will change too.
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Patients Calling for Price Quotes Won’t Wait Long
Recently, every Oregon hospital committed to providing cost estimates for scheduled procedures within three business days. Most patients, however, aren’t willing to wait nearly that long.
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Can’t Offer Salary Increases? Staff Might Prefer Flexible Scheduling
Morale was at an all-time low when Stefani Moore, regional manager of patient access at St. Joseph Health in Irvine, CA, took over the department. Self-scheduling was one of the first changes she made.
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Patients Make Multiple Errors in Inhaler Use
The skillfulness of technique has not improved over 40 years of observation.
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Motivational Interviewing Improves CPAP Adherence
Practitioners of motivational interviewing believe patients naturally often feel some ambivalence about interventions offered to them and that by helping the patient identify such ambivalence, steps can be taken to address obstacles to success.