Articles Tagged With:
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Use Caution When Communicating by Text
Patients receive communication when and how it’s most convenient for them; they want the same from patient access.
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Online ED Registration ‘Puts Patient in Control’
More hospitals are allowing patients to make “reservations” to be seen in the ED at an estimated time. Registration processes are changing to reflect this new patient-centric approach.
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People Skills Top List of Vital Patient Access Training
With a greatly expanded, broader role, different expertise, including “people skills,” has become important for patient access.
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When Patients Call for Price Quote, Offer Education With Estimate
If patients call to request a price estimate at one hospital, they’re probably calling other hospitals, too. Some patients will pick the service at the cheapest price quoted, but this doesn’t tell the whole story.
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Strengthen Communication Between Patient Access, Clinical Areas
When tension arises between clinical areas and patient access, poor communication usually is the culprit.
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Florida Facility Shows High Satisfaction Scores Possible in ED
Going the extra mile for patients can increase satisfaction scores.
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Complaints Are Opportunities to Solve Problems Permanently
Understanding the root cause of a complaint is important. Finding this cause tells patient access if feedback and complaints are related to a specific site, process, or employee, making it easier to solve a problem for good.
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Pelvic Inflammatory Disease
The term pelvic inflammatory disease (PID) describes a compilation of infections that arise from an ascending infection of the vagina or cervix to the upper genital tract, which is comprised of the uterus, fallopian tubes, and ovaries. These infections include, either alone or in combination, tubo-ovarian abscess, salpingitis, endometritis, and peritonitis. This article provides an evidence-based review of diagnostic and treatment recommendations for PID.
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A Quiet Place: Sleepless Healthcare Workers
A recent study found that simply establishing a fatigue mitigation policy may not solve the problem if the work culture does not support breaks and napping.
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CDC Rethinking Exposures in Healthcare Worker Guidelines
The CDC is seeking a balanced approach to new infection control guidelines for healthcare workers, trying to avoid overkill without sacrificing the necessary protections for a broad range of pathogens.