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Customer (or patient) satisfaction is gaining more attention in occupational health. In one recent survey, 54% of people were not satisfied with their health care. Why? Health care clients judge the providers competence from their customer service skills (not clinical skills) approximately 85% of the time.
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The Centers for Disease Control and prevention has recognized St. Louis-based BJC HealthCare for its involvement in a successful project to reduce work-related injuries in its nursing homes.
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Do you ever see nurses in your emergency department misusing or wasting supplies, and wish they knew what these items actually cost? Heres a solution: Ask nurses to guess what the ED pays for various common items.
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Its one thing to keep everything moving swiftly throughout the ambulatory surgery process, but dont let the quick pace affect the completeness or accuracy of your documentation.
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The Joint Commission on Accreditation of Healthcare Organizations has slashed the number of standards in the 2004 hospital accreditation program from 508 to 225 as part of the agencys Shared Visions, New Pathways initiative.
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Before Thomas Hospital in Fairhope, AL, redesigned its case management program, nurses from two separate departments social services and utilization review performed case management-type functions. In 2002, the hospital hired a division director to redesign its case management program and oversee the social work, discharge planning, and utilization review functions.
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To alleviate the problem of social admissions from the emergency department, Northeast Medical Center in Concord, NC, established an ED case management staff and made arrangement with local assisted living facilities to admit patients directly from the ED.
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It is becoming increasingly apparent that fear of adverse vaccine reactions and the perception that there is little likelihood of a smallpox attack have undermined the federal immunization plan for health care workers.
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In an age of exploding genetic engineering, could the Spanish influenza strain of 1918 the unholy grail of infectious diseases be resurrected as the ultimate bioweapon?