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  • ‘One-Stop Shop’ Self-Registration Is Reality for Patient Access

    There is a caveat: Patients are looking for a quick, easy experience. If they do not get it, they will revert to the old, labor-intensive system.

  • Top Copay Collectors at Pediatric EDs

    By performing their job well, registrars reduce worries for families — and bad debt for the hospital. Some patient access employees share how they do it.

  • ED Patients Worry About the Bill, Registrars Can Intervene

    People come to the ED sick, injured, or in severe pain. This is not an opportune time to ask someone for a $100 copay — or, worse, inform them they are responsible for the entire bill.

  • The COVID-19 Vaccine Quarantine: A New Staffing Headache

    Patient access department employees have been receiving the COVID-19 vaccine. To avoid staffing shortfalls, leaders have been staggering shifts in case anyone who has received the vaccine experiences side effects that would keep them out of work.

  • U.K. Physicians with Long COVID Call for Action

    In an unusual appeal from healthcare workers stricken with the malingering symptoms of long COVID, a letter signed by more than 40 physicians calls for more surveillance and research into the poorly understood condition.

  • Long-Term Care Workers Refusing COVID-19 Vaccines

    In what would appear to go beyond vaccine hesitancy to outright refusal, 62.5% of staff at thousands of skilled nursing facilities have turned down COVID-19 vaccines. Along with other healthcare workers in hospitals and other settings, long-term care staff were considered a top vaccine priority because they care for frail residents, the Centers for Disease Control and Prevention reports.

  • A Third Arrow in the Quiver: FDA Grants Emergency Use of New Vaccine

    The Food and Drug Administration has issued an emergency use authorization for a third vaccine COVID-19 in the United States, approving Janssen Biotech’s vaccine for administration to those 18 years and older.

  • The Long Tail of COVID-19

    There now is an open question about whether some people — healthcare workers and the public alike — could experience recurrent COVID-19 symptoms for years. This is the nightmarish world of the so-called “long-haulers,” who have developed a seemingly chronic condition the Centers for Disease and Control and Prevention is calling “long COVID.”

  • Staggering COVID-19 Mortality Rates During Pregnancy

    Pregnant women, some of them healthcare workers, are dying at high rates after contracting COVID-19. The COVID-19 vaccine risk is unknown because pregnant women were not included in early clinical trials. However, the emerging data on the threat of COVID-19 infection during pregnancy is tilting the risk-benefit equation.

  • No One Really Knows How Many HCWs Have Died of COVID-19

    While healthcare workers literally bear witness to death, who tolls the bell for them? There is no official count for healthcare workers who have died of COVID-19. Ask how many of these heroes have put their lives on the line and lost them in the process, and one enters a maze of incomplete reports collected from limited jurisdictions, mixed with extrapolations and models confounded with variables.