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Since Pam Kast's office is part of the main admitting area in her hospital, she sees and hears her staff in action on a daily basis.
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The utilization of services by self-pay patients has increased by 6.9% over the last fiscal year at St. Joseph's Hospital and Candler Hospital, both located in Savannah, GA, says Susan M. Younggreen, director of patient financial services.
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If a registrar makes a mistake that results in a needless claims denial, and the following day notices an error that prevents a denial, which is more likely to get your attention?
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a.l scheduling and registration functions now report to the access management team at Methodist LeBonheur Healthcare in Memphis, TN, as a result of consolidation of front door functions, says Jessica Murphy, CPAM, corporate director for patient access services. This has reduced fragmented reporting structures, she says.
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Two employees excelled both at cash collection and customer service at William Beaumont Hospital in Royal Oak, MI, says Cheryl L. Webster, director of patient registration services. Webster asked them to train her front-end staff.
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It's no secret that the responsibilities and skill level of most "front end" staff have expanded greatly, while financial compensation has typically not kept pace. As a result, "patient access staff will demand higher salaries," predicts Antionette Anderson, CHAA, CHAM, director of patient access and centralized scheduling at Skaggs Regional Medical Center in Branson, MO.
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Healthy People 2020, the nation's blueprint for a healthier populace, includes several occupational health goals but with very low expectations for progress.
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The model for safe patient handling is now a national norm.