Articles Tagged With:
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How Much Protection Do ‘Good Samaritan’ Laws Really Offer EPs?
The answer depends on where the care took place, if the EP received compensation, and in what state the EP is located, among other factors, according to legal experts.
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Is Psychiatric Boarding an Unconstitutional Necessity?
The decision by the Washington Supreme Court to declare the practice of psychiatric boarding unconstitutional presents a novel approach to fighting the practice and advocating for our patients. However, in doing so, the court created new avenues of risk for providers and put patients in harm’s way if the court eliminated the practice of psychiatric boarding without adequate resources in place.
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Consumer Assistance Funding To Aid Marketplace Enrollment
CMS has announced $63 million in navigator grant awards to returning and new organizations. These awards will support local in-person assistance to help consumers navigate, shop, and enroll in Marketplace coverage options during open enrollment for 2017.
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Marketplace Enrollees Are in Plans With Lower Deductibles, and Median Is $850
Consumers enrolled in a 2016 health insurance Marketplace plan have moderate deductibles and access to several covered health services before reaching the deductible, according to a new analysis by CMS. The median individual deductible is $850 for HealthCare.gov Marketplace policies, and consumers’ plans have an average of seven covered services before the deductible.
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Staff Concerns Run the Gamut, From Email Capacity to Leaving Department
Erika Gaudreau, RN, MBA, senior director of patient access at Boston Medical Center, finds that patient satisfaction scores tend to mirror employee satisfaction.
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These Problems Made Patients Unhappy, Were Fixed
Here are some problems affecting patient satisfaction in registration areas at Ochsner Healthcare’s Northshore Region in Slidell, LA, that were solved:
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Simple Acts of Kindness From Staff Give Patients a ‘Red Carpet’ Experience
A registrar in the outpatient rehab clinic at Ochsner Healthcare’s Northshore Region always notes if a particular patient is scheduled, who is someone that she knows has difficulty walking. A few minutes before the patient’s appointment, the registrar leaves her station.
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Hospital Has ‘One-Stop’ Process at Patient’s Bedside
Patient satisfaction scores soared after bedside registration was implemented at Advocate Good Shepherd Hospital in Barrington, IL.
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Bedside Registration Best for Patient Flow, But the Process Needs Fine-Tuning
Bedside registration has been in place for more than 20 years in the ED at William Beaumont Hospital Royal Oak (MI). However, the process has changed many times in recent years
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AIDET Keeps Patients Well-Informed in Registration
What patient access staff members have to say — about insurance coverage, scheduling, wait times, or out-of-pocket costs — doesn’t always please patients. But sometimes the way the registrar conveys information makes all the difference.