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Health care facilities are being confronted with steadily increasing rates of crime, including assault, rape and murder, according to a new report from The Joint Commission (TJC) in Oakbrook Terrace, IL. Providers must devote more attention to protecting patients, visitors, and staff from violence, the report says.
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An elderly woman was allegedly abused by employees at a nursing home. The woman's family repeatedly complained to management, who failed to investigate the issue. After more than a year of unaddressed complaints, the family installed a hidden camera in the room. Footage from the camera reveals multiple instances of staff abuse. A jury verdict was awarded in favor of the plaintiff in the amount of $7.75 million.
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Quality and safety can be improved by providing special training to nurses and then making them the bedside champion for best practices, says Liz Carlton, RN, MSN, CCRN, director of quality, safety, and regulatory compliance at the University of Kansas Hospital (KUMED) in Kansas City, KS.
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Violence can be reduced in hospitals only by addressing the issue head on, says Tony Kubica, a founding partner of Kubica Laforest Consulting in Warwick, RI, and formerly a hospital executive in charge of security.
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Many people, including a lot of risk managers, thought The Johns Hopkins Hospital in Baltimore was taking a huge risk when it allowed ABC television crews extensive access to produce the groundbreaking series "Hopkins 24/7" in 2000. But the experience was overwhelmingly positive, says Gary M. Stephenson, MS, senior associate director for media relations and public affairs with Johns Hopkins Medicine.
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Health care providers are becoming more open to the media and willing to comply with requests for access that in years past would never have been allowed, but a television series is raising questions about how much media access is too much.
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The creation of a new area to quickly assess homeless and uninsured individuals, many requiring behavioral health services, has helped ease pressure on EDs in the Lee Memorial Health System in Fort Myers, FL. It has also earned the system a 2010 AHA NOVA Award for "Community-Based Alternatives to the Emergency Room."
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The headlines of late might well have blared their own version of Paul Revere's warning: "The bed bugs are coming! The bed bugs are coming!" TV networks have run special reports on how bed bugs have been "invading" U.S. hospitals, and as the front door to these facilities, EDs have had their share of challenges.
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