Articles Tagged With:
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30 ED-Related Cases Resolved Without Litigation
All cases were approached using a process of investigation, disclosure, and apology.
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ED Provider Apologies: Dangerous or Legally Protective?
Conventional wisdom holds that any EP who admits fault (or even displays empathy) probably will end up in court hearing their own words used against them. Still, a growing number of states are passing apology laws to protect against this possibility.
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Can Communication and Resolution Programs Prevent ED Malpractice Lawsuits?
If an ED patient is seriously hurt by a medical error, a costly, years-long malpractice lawsuit probably is inevitable, at least according to standard thinking. Yet there is growing awareness of an alternative to this all-too-familiar story.
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FDA Approves Nasal Spray for Treatment-Resistant Depression
Agency adds strict safety requirements, close physician supervision to prevent drug misuse and abuse.
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Compassion, Empathy Keys to Complaint-Free, High-Dollar Conversations
What is the most difficult collection conversation? Whenever the patient has not been made aware of what he or she will owe.
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Avoid Issues With ABNs: Education Is the Answer
A patient is waiting for a clinical service, probably already with some degree of anxiety. At this point, few things are less welcome than the dreaded Advance Beneficiary Notice.
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‘I Can’t Afford That’ Payment Plans Are New Option
Back in the days when patients did not owe much more than a $20 copay, offering a payment plan would seem more an attempt at humor than a necessary solution. But with $5,000 deductibles the new norm, it is a different story.
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Retention in Patient Access: The Struggle Is Real
Leaders devise ways to retain staff who are looking to move beyond patient access.
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Doing More With Less Staff? Cross-Training Is Not Enough
All too often, cross-training is a skill set only called on in times of need. One possible solution is to create cross-functioning roles that are used all the time.
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Successful Collection and a Good Patient Experience? It Is Possible
For virtually every hospital, the patient experience is a top priority. The same is true for point-of-service collections. For patient access, this presents quite a conundrum. The question becomes: How can registrars keep patients smiling while asking for money — sometimes, a great deal of money?