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Point-of-service collections are becoming increasingly important for patient access areas for many reasons, but this revenue doesn't come easily.
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Registration accuracy is always a foremost concern for patient access leaders, as problems in this area can lead to needless claims denials; ineffective quality assurance audits, however, won't get results, says Diane E. Mastalski, CHAA, CHAM, Virtua's corporate director of patient access.
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More than ever, patient access staff are being challenged to step into a new role that of financial counselor. Patients have more complex questions and needs, and are turning to front-line staff for answers.
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The below proposal was submitted by John E. Kivimaki, director of patient accounts at Mary Rutan Hospital in Bellefontaine, OH, to identify areas in the revenue cycle where losses could be reduced by focusing on upfront efforts. It was accepted by the hospital's administration, and implementation is underway.
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Young women with herpes infections often are treated with the oral antivirals acyclovir, valacyclovir, or famciclovir.
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The next chart in your inbox is for a healthy 21-year-old nonsmoking woman. She indicates she is interested in using an oral contraceptive (OC) for birth control. What pill do you prescribe?
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Three 8-oz glasses of fat-free milk per day provided significant relief to patients with functional constipation.