Articles Tagged With:
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Patient Access Staff Needed to Register Patients in Aftermath of Mass Shooting
Only a handful of registrars were on hand at 1 a.m. when the first victims arrived at University of Colorado Hospital on the night of the July 2012 mass shooting inside a movie theater in Aurora, CO.
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Look for Early Warning Signs of Violence
A patient, family member, or visitor who may be becoming violent might exhibit physical signs, according to Michael S. D’Angelo, CPP, CHPA, director of security at South Miami (FL) Hospital, who developed a program titled “Healthcare Workplace Safety: Recognizing and Responding to Aggressive Behavior.”
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Members of the Patient Access Department Are ‘Most Exposed and Most at Risk’
Richard Sem, CPP CSC, president of Burlington, WI-based Sem Security Management, has performed security and violence management assessments at dozens of hospitals and clinics. Thirteen of the assessments were done after “active shooter” incidents occurred.
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Prepare Your Patient Access Areas For Challenges that Come after a Disaster
Patient access will face these challenges in the aftermath of mass shootings or other mass casualty incidents:
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Access Copes with Mass Shooting — Fine-tune Processes for Disasters
The patient access team at Orlando Regional Medical Center was informed a mass shooting had occurred only 10 minutes before patients started arriving.
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TJC to Survey Fire Life Safety Code
TJC announced recently that it is now including the 2012 version of the National Fire Protection Association’s 101 Life Safety Code in surveys, following the lead of CMS. The rule covers hospitals, critical access hospitals, inpatient hospices, long-term care facilities, intermediate care facilities, and ambulatory surgical centers.
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CANDOR Toolkit Helps After Adverse Events
Prompt and honest communication with the patient and family members after an adverse event has become the best practice in healthcare over the past decade, and the federal government is supporting that effort with a new toolkit from the Agency for Healthcare Research and Quality.
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Recommended Questions from the American Society of Anesthesiologists
The American Society of Anesthesiologists has many recommendations for questions to ask in assessing anesthesia patient satisfaction.
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Assess Anesthesia Patient Satisfaction Correctly
Measuring patient satisfaction is important in all aspects of healthcare, but anesthesia can pose a particular challenge. There is a lack of standardized tools and anesthesia does not fall easily into the Hospital Consumer Assessment of Healthcare Providers and Systems categories.
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Copy-and-Paste Should Be Used Carefully
Anyone who uses a computer or other device routinely takes advantage of the copy-and-paste feature to save time and effort, but how appropriate is that when you’re working in an electronic medical record? It can be done safely, but only if you are aware of the potential risks and use the feature wisely, experts say.