There are many changes staff at physician practices can make to ensure their office is patient friendly, says the president of JO Frempong & Associates, a plain-language and cross-cultural communications consulting firm based in Elkins Park, PA.
There are many changes staff at physician practices can make to ensure their office is patient friendly, says the president of JO Frempong & Associates, a plain-language and cross-cultural communications consulting firm based in Elkins Park, PA.
How to create a patient-friendly atmosphere
March 1, 2005