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There are many changes staff at physician practices can make to ensure their office is patient friendly, says the president of JO Frempong & Associates, a plain-language and cross-cultural communications consulting firm based in Elkins Park, PA.

How to create a patient-friendly atmosphere

There are many changes staff at physician practices can make to ensure their office is patient friendly, says the president of JO Frempong & Associates, a plain-language and cross-cultural communications consulting firm based in Elkins Park, PA.