When Cynthia Norman-Bey, director of patient access services and the PBX (private branch exchange) Call Center at Glendale Adventist Medical Center, notices an employee’s customer service skills are lacking, she pairs him or her with a high performer.
When <strong>Cynthia Norman-Bey</strong>, director of patient access services and the PBX (private branch exchange) Call Center at Glendale Adventist Medical Center, notices an employee’s customer service skills are lacking, she pairs him or her with a high performer.
Bring service up to a higher level
August 1, 2012