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Hospital Peer Review
September 1, 2001

Patient Satisfaction Planner: Switching gears to improve patient education

September 1, 2001

Issue Date: September 1, 2001

Table of Contents

Peer review: New program helps rehabilitate problem physicians
Remedial program good for those who can improve
Physicians tested, observed, re-educated, if needed
Quality-Cost Connection: Organization key to good project management
Group asks hospitals to report on quality efforts
Evidence-based practices outlined for patient safety
NCQA releases draft for DM accreditation
Hospital halts research after volunteer’s death
Patient Satisfaction Planner: Good food in a hospital? Planning makes it happen
Patient Satisfaction Planner: 10 cheap and easy ways to improve food service
Patient Satisfaction Planner: Switching gears to improve patient education
Patient Satisfaction Planner: Physician dissatisfaction grew over last decade

Financial Disclosure: None of the authors or planners for this educational activity have relevant financial relationships to disclose with ineligible companies whose primary business is producing, marketing, selling, reselling, or distributing healthcare products used by or on patients

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