Here’s a quick comparison of agency’s two surveys
Here’s a quick comparison of agency’s two surveys
Homegrown survey lacks critical details
Watertown (WI) Memorial Hospital Home Health switched from using its own homemade patient satisfaction survey to using a survey that could be benchmarked with information collected by VHA Southwest Inc. of Dallas.
Here’s a quick comparison of the two surveys, which demonstrates how the new survey is better suited for targeting important details related to patient satisfaction. This includes excerpts from both surveys. The new survey’s questions are in italics.
1. How EASY was it to reach staff in the Home Health office?
__ Very Easy
__ Somewhat Easy
__ Neither Easy nor Difficult
__ Somewhat Difficult
__ Very Difficult
Thinking about your experience with us, how would you rate the following:
• Your ability to access us with your comments/questions
__ Poor
__ Fair
__ Good
__ Very Good
__ Excellent
__ N/A
2. How CONVENIENT were the times of the Home Health visits for you and your family?
__ Very Convenient
__ Somewhat Convenient
__ Neither Convenient Nor Inconvenient
__ Somewhat Inconvenient
__ Very Inconvenient
Thinking about your experience with us, how would you rate the following:
• Our ability to handle your concerns
__ Poor
__ Fair
__ Good
__ Very Good
__ Excellent
__ N/A
• Our responsiveness to your requests
__ Poor
__ Fair
__ Good
__ Very Good
__ Excellent
__ N/A
3. How well did staff keep you INFORMED of your treatment and discharge plans?
__ Very Informed
__ Somewhat Informed
__ Neither Informed nor Uninformed
__ Somewhat Uninformed
__ Very Uninformed
Thinking about your experience with us, how would you rate the following:
• How we involved you in your care
__ Poor
__ Fair
__ Good
__ Very Good
__ Excellent
__ N/A
• The teaching and explanation of care
__ Poor
__ Fair
__ Good
__ Very Good
__ Excellent
__ N/A
• Our communication to each other about your care
__ Poor
__ Fair
__ Good
__ Very Good
__ Excellent
__ N/A
4. Please rate the CARE you received from Home Health providers:
Nurse
__ Excellent
__ Good
__ Average
__ Fair
__ Poor
__ N/A
Nurse’s Aide
__ Excellent
__ Good
__ Average
__ Fair
__ Poor
__ N/A
Occupational Therapy
__ Excellent
__ Good
__ Average
__ Fair
__ Poor
__ N/A
Physical Therapy
__ Excellent
__ Good
__ Average
__ Fair
__ Poor
__ N/A
Speech Therapy
__ Excellent
__ Good
__ Average
__ Fair
__ Poor
__ N/A
Social Services
__ Excellent
__ Good
__ Average
__ Fair
__ Poor
__ N/A
• Overall, how do you rate our staff
__ Poor
__ Fair
__ Good
__ Very Good
__ Excellent
__ N/A
• Overall, how do you rate our service
__ Poor
__ Fair
__ Good
__ Very Good
__ Excellent
__ N/A
• Would you recommend our service to others?
__ Definitely Not
__ Probably Not
__ Might or Might Not
__ Probably Would
__ Definitely Would
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