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Do some patient access employees make a habit of complaining about various things, yet take no action to fix the problem? Patient access leaders at St. Margaret’s Hospital in Spring Valley, IL, learned that some personal attention from hospital VIPs can turn this problem around.

Hospital VIPs can empower access

Do some patient access employees make a habit of complaining about various things, yet take no action to fix the problem? Patient access leaders at St. Margarets Hospital in Spring Valley, IL, learned that some personal attention from hospital VIPs can turn this problem around.