Comprehensive satisfaction study reveals what patients want
Comprehensive satisfaction study reveals what patients want
One of the most comprehensive studies ever conducted to assess patient satisfaction reveals that hospital patients most highly value staff sensitivity, respect for their privacy, and taking their health problems seriously. Such findings reflect patients’ needs to be informed and shown concern for the stress caused by their hospitalization and health problems, according to researchers.
The study, conducted by South Bend, IN-based Press, Ganey Associates, used data from 545 hospitals in 44 states. More than one million patients completed a survey of 49 questions, which covered various aspects of hospital care, including admissions, nursing staff, and physicians. The following 10 issues (in order) were most strongly correlated with a patient’s likelihood to recommend the hospital to others:
1. staff sensitivity to the inconvenience health problems and hospitalization can cause;
2. overall cheerfulness of the hospital;
3. staff concern for the patient’s privacy;
4. amount of attention paid to the patient’s special needs;
5. degree to which nurses took the patient’s health problem seriously;
6. technical skill of nurses;
7. nurses’ attitude toward being called;
8. degree to which patient was informed about tests and treatments;
9. friendliness of the nurses;
10. nurses’ promptness in responding to the call button.
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