Patient Satisfaction Terms
Patient Satisfaction Terms
o Accessibility:
Factors related to the ease of obtaining medical care, such as waiting times to schedule an appointment, on the phone or in the office.
o Acceptability:
Factors related to the interpersonal or technical aspects of the patient-provider relationship, such as whether the physician clearly answered the patient's questions.
o Reliability:
How consistent, accurate, and stable a survey is as an "instrument" for measuring patient satisfaction.
o Validity:
How well the instrument measures patient satisfaction. For example, do the questions adequately represent issues of patient satisfaction, and do they accurately measure the qualities that define that satisfaction?
o Sampling:
A method of surveying a subset of patients that represent the broad population, without under- or over-representation. For example, a medical group could survey every fifth or 10th patient until a predetermined number of questionnaires are completed, such as 400 patients.
o Sample size:
How many surveys are collected per physician or medical group. Larger sample sizes produce more accurate results with a lower margin of error.
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