Elements of 'Big 3' Quality Programs
Elements of 'Big 3' Quality Programs
JCAHO accreditation performance areas
1. Patient rights and organization ethics
2. Assessment of patients
3. Care of patients
4. Education of patients and families
5. Continuum of care to facilitate patient's access to appropriate care levels
6. Improving organization performance
7. Leadership
8. Management of the care environment for safety
9. Management of human resources
10. Management of information
11. Infection control
12. Governance
13. Management
14. Medical staff
15. Nursing
Baldrige 1998 health care criteria
1. Leadership
2. Strategic planning
3. Focus on patients, other customers, and markets
4. Information and analysis
5. Staff focus
6. Process management
7. Organizational performance results
ISO 9000 clauses
· Administration and control functions
1. Management responsibility
2. Quality system
3. Document and data control
4. Product identification and traceability
5. Control of inspection, measuring, test equipment
6. Inspection and test status
7. Control of non-conforming product
8. Control of quality records
· Implementation functions
9. Contract review
10. Design control
11. Purchasing
12. Control of customer-supplied product
13. Process control
14. Inspection and testing
15. Handling, storage, packaging, preservation, delivery
16. Servicing
· Support functions
17. Corrective and preventive action
18. Internal quality audits
19. Training
20. Statistical techniques
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