Hospital Access Management 2000 Index
Hospital Access Management 2000 Index
Admissions/registration
Take a look at a policy in black and white, FEB:22
Providence patients preregister in cyberspace, JUN:70
AM seeks benchmarks to improve preregistration, JUN:72
Access managers share preregistration practice, JUL:80
Ease of access is focus of ScrippsHealth project, JUL:83
Improving receivables is hospital’s goal, AUG:89
Internet program speeds eligibility check, OCT:118
Advance Beneficiary Notice (ABN)
AM designs ABN form to meet HCFA standards, APR:45
Inservice informs staff of Medicare/Medicaid ABNs, APR:47
Ambulatory payment classifications (APCs)
To survive PPS: Get it right the first time, JAN:10
Shore up access defenses to survive advent of PPS, MAY:53
Final rule on APCs called mostly positive, JUN:65
APC expert answers common questions, JUN:66
Learn as you go’ is motto as APCs join health care, JUL:76
Inpatient-only list, copays are hot topics of PPS regs, JUL:79
APCs, customer service may be tricky combination, AUG:94
APC honest mistakes’ won’t be criminalized, AUG:95
APC solutions? Please call, OCT:117
Balanced Budget Act/Balanced Budget Refinement Act
Clinton proposes fix for Balanced Budget Act, AUG:96
Hospitals hurting in spite of BBRA, OCT:120
Billing/reimbursement
Knowledge of denials is power, Baycare finds, MAY:57
Baycare gets a grip on payment denials, JUN:61
OIG software report looks at claims risks, JUN:72
Family care model even works in billing, SEP:100
Insurer’s Web site cures access blues, OCT:117
Call centers/customer contact centers
New call center brings service up, errors down, FEB:16
Ease of access is focus of ScrippsHealth project, JUL:83
Is it time for refinement of how we view access? AUG:85
Career enhancement
Collaborative approach will boost access career, FEB:21
Look at bigger picture for career advancement, MAR:34
Career Path’ is incentive for access advancement, APR:41
Want to change jobs? Here’s an on-line idea, AUG:92
Are you ready to move? Opportunities abound, NOV:Sup
COBRA/EMTALA issues
Stricter EMTALA readings prompt policy changes for patient co-payments, JAN:1
New copay procedure sparks education blitz,’ JAN:4
Be ready to sound alarm in handling transfer cases, MAR:32
Rules have off-campus’ EMTALA application, AUG:96
Collections
ScrippsHealth’s 2000 goal: Move patient collections to the point of service, MAR:25
Point-of-service push promotes collaboration, MAR:27
Improving receivables is hospital’s goal, AUG:89
Compliance issues
Access manager pens compliance encyclopedia,’ JAN:7
Whistle-blower provision is called unconstitutional, JAN:11
False claims cases settled, FEB:24
Don’t reinvent the wheel: Ask your vendor for help, MAR:33
HCFA to investigate same-day readmissions, APR:38
AM designs ABN form to meet HCFA standards, APR:45
Inservice informs staff of Medicare/Medicaid ABNs, APR:47
Same-day readmission probe affects access, MAY:54
Clinical expertise up front makes access role easier, DEC:133
Confidentiality issues
Privacy standard will increase regulatory chores, JAN:8
Accessibility vs. privacy: Health care battle heats up, MAY:49
A privacy group reacts to the code, AUG:93
Fingerprint scan touted as best security solution, DEC:142
Consultants
Don’t fear consultants — just educate them first, FEB:13
Avoid assumptions when consultant-hunting, FEB:15
Customer service
Daily doses for success: Reminders for managers, JUN:68
APCs, customer service may be tricky combination, AUG:94
Family-centered care, access called natural fit, SEP:97
Ambassadors push family-centered care, SEP:101
How does your hospital rate? These tenets will tell, SEP:101
Patients go out of their way for treatment at St. Joe’s, OCT:108
Newly built hospital more like a hotel,’ NOV:126
Discharge
On-line booking smoothes discharge, OCT:112
Health Insurance Portability and Accountability Act (HIPAA)
Accessibility vs. privacy: Health care battle heats up, MAY:49
Here’s your checklist for HIPAA compliance, MAY:51
HIPAA transaction standards released, OCT:119
HIPAA costs could quadruple Y2K bill, NOV:131
Fingerprint scan touted as best security solution, DEC:142
Internet
New Web site is available for hospital information, FEB:24
If you build the Web site, don’t assume they’ll come, MAR:2000
Cruising the Internet from the hospital bed, MAY:58
Providence patients preregister in cyberspace, JUN:70
Want to change jobs? Here’s an on-line idea, AUG:92
Internet groups rally to protect patient privacy, AUG:92
Insurer’s Web site cures access blues, OCT:117
Internet program speeds eligibility check, OCT:118
Joint Commission
Get the latest scoop on Joint Commission survey, FEB:22
Managed care
Beyond managed care, access even more crucial, SEP:104
Silent PPOs could pose significant problems, SEP:106
Medicare/Medicaid
Access managers blast Medicare appeal form, JUN:64
HCFA proposes new Part B rules, SEP:107
Medicare Secondary Payer (MSP) issues
Should nursing homes pay the hospital bill? APR:48
Is an MSP form required with no patient present? JUL:73
Here’s one response from an intermediary, JUL:75
Hospital gets a grip on MSPQ process, OCT:116
HCFA revises rules for MSP, DEC:144
Nursing in access
Hospital leads trend of nursing in access, OCT:111
Clinical expertise up front makes access role easier, DEC:133
Patient-focused care
Can it be true? Patient-focused care and savings, APR:37
Designing jobs correctly is key to decentralization, APR:39
Policy and procedure
Take a look at a policy in black and white, FEB:22
Re-engineering
Ease of access is focus of ScrippsHealth project, JUL:83
Is it time for refinement of how we view access? AUG:85
Scripps project goal: Access on customer terms, AUG:87
Putting access together again, NOV:128
Same-day readmissions
HCFA to investigate same-day readmissions, APR:38
Same-day readmission probe affects access, MAY:54
Scheduling
Planning by key players crucial to scheduling, MAR:30
Multiple benefits gained with enterprise scheduling, OCT:114
Staffing/recruitment issues
Retain your staff in a world where other jobs pay more, NOV:121
Access job fair brings fast results, NOV:124
Management’s got a brand-new bag, NOV:125
Technology
Bulky, costly forms get the boot at Asante, FEB:18
Electronic forms system replaces blue-card method, NOV:129
Phone interpreters save money, protect privacy, DEC:140
New cards are keys to clean records, DEC:141
Training and education
Access manager pens compliance encyclopedia,’ JAN:7
Boot camp’ for access runs the gamut of skills, MAR:28
Career Path’ is incentive for access advancement, APR:41
For best training results, seek common ground, JUN:67
System’s ACE program helps existing employees, SEP:102
Cross-training, audits are this AM’s concern, SEP:106
5-day access training promotes consistency, DEC:137
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