Traditional Case Management Program Evaluation: A 7-Step Model
Traditional Case Management Program Evaluation: A 7-Step Model
1. Review/define program’s strategic goals.
• Review strategic goals of program.
• Determine whether views of all major stakeholders are represented.
• If views of all major stakeholders are not represented, interview stakeholders to determine views.
• Define major goals based on stakeholder interviews.
2. Match case management interventions to outcomes.
• Define major goals of program.
• Determine whether goals are stated in measurable terms.
• If goals are not stated in measurable terms, rewrite them.
• Match case management interventions to outcomes.
3. Control for practice variation.
• Match case management interventions to outcomes.
• Determine whether all case managers provide core elements of the intervention.
• If all case managers do not provide core elements, analyze available process outcome data trends for significant variation.
• Review practice protocol with case managers and repeat orientation to the intervention.
• Select target outcome indicators.
4. Select outcome measurement tools.
• Select target outcome indicators.
• Determine whether tools exist for measuring those indicators.
• If there are no tools for measuring those indicators, conduct a search for measurement tools.
• Select outcome measurement tools.
5. Select a design for the study.
• Select a design.
• Determine whether it will support desired conclusions.
• If design does not support desired conclusions, explore alternative designs.
• Determine whether budget will support study design.
• If budget will not support study design, explore alternative designs.
6. Collect, analyze, and present data.
• Collect and analyze data.
• Determine whether findings support predicted conclusions.
• If findings do not support predicted conclusions, identify and analyze sources of error in data collection and analysis.
• Identify limitations of study.
7. Disseminate and use the findings.
• Identify limitations of the study.
• Prepare findings for dissemination and report them to others inside and outside your organization.
• Identify improvements for practice and evaluation.
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