Measures to Include on a Consumer-oriented Hospital Report Card
Measures to Include on a Consumer-oriented Hospital Report Card
• Ease of the admission/intake process
• Amount of clinician time spent on patient health education
• Average amount of time a registered nurse spends with each patient
• Thoroughness of explanations given to patients regarding medical procedures, tests, patient condition, etc.
• How often caregivers offer advice or assistance to help patients avoid illness and stay healthy
• Patient ratings of staff friendliness, courtesy, respect, and other interpersonal issues
• Number of formal complaints involving patient care received from regulatory agencies and/or consumer watchdog groups
• Percent of professional staff who are specialty-certified
• Percent of obstetrical patients who report they were comfortable/very comfortable caring for their infant at the time of discharge
• How often the multidisciplinary plan of care reflects patient/client-defined outcome goals
• How often patient/client-defined goals are met
• Percentage of patients/clients who report that they actively participated in decisions concerning their treatment
• Ratio of professional staff to patient census
• Total nursing care hours provided per patient day
• Physicians’ ratings of satisfaction with various hospital services
• Family ratings of satisfaction with various hospital services
• Accuracy of billing processes
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