Use these guidelines for aide self-scheduling
Use these guidelines for aide self-scheduling
When Meridia Home Health of Mayfield Village, OH, switched over to a self-scheduling process for aides, the agency did not just throw aides into the ocean and expect them to swim.
Joan W. Phillips, RN, home care aide services coordinator, first taught them a format to follow and then made some recommendations to help them follow through with it. Here are her scheduling recommendations:
· Schedule all three-times-per-week patients first.
· Schedule patients with specific time or day preferences next.
· The following days are recommended according to indicated frequency:
- 1x/week = Tuesday or Thursday
- 2x/week = Tuesday & Friday or Monday & Thursday
- 3x/week = Monday-Wednesday-Friday
- 4x/week = Monday-Tuesday-Thursday-Friday
- 5x/week = Monday-Tuesday-Wednesday-Thursday-Friday
- 6x/week = Sunday-Monday-Tuesday-Wednesday-Thursday-Friday
- 7x/week = daily.
· Aides do have scheduling flexibility if the patient approves.
· Do not put one-time-per-week patients on Friday. The exception to this would be if the patient is new and needs to be scheduled for initiation for aide service.
· If a patient receives aide service four times per week, and the aide is scheduled off on either Tuesday or Thursday, the aide can move the patients usually seen on those days to the other days of the week that the aide is working. If there are any of those patients that the aide cannot fit into his/her schedule because it is too full, the aide can seek assistance from the scheduling monitor.
· Patients needing weekend service should be scheduled with the partner aide when the primary aide is off. If both aides are off, then the aide must schedule the patient with the aide who is working closest to the patient's zip code.
· For the various holidays, each aide must call his/her patients to confirm that they will accept service, change to another day, or possibly decline service that day.
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