NAHAM to hold annual conference
In May, the National Association of Healthcare Access Management (NAHAM) Annual Conference & Exposition will celebrate its 40th year. The conference will be held May 13-16 in Hollywood, FL.
At past conferences, the education was built around what the job was then known as: admitting. Now, NAHAM and its annual conference represent the accredited, knowledge-based profession of patient access services, which encompasses a multitude of processes to patients and healthcare facilities and serves as the front-end of the revenue cycle. According to NAHAM, the conference will offer the opportunity to exchange ideas, share information, learn from experts in the field, and network with colleagues.
The speaker for the opening general session is Jake Poore. For the past 11 years, Jake and his team at Integrated Loyalty Systems have helped many healthcare organizations make cultural transformations, including University of Chicago Hospitals; Penn Medicine in Philadelphia; Ochsner Health System in New Orleans; MedStar Visiting Nurses in Maryland, District of Columbia, and Virginia; and National Rehabilitation Hospital in Washington, DC. In addition, Integrated Loyal Systems has contributed to creating patient-centric blueprints for organizations such as the University of Colorado Hospitals in Aurora; Jersey Shore University Medical Center in Neptune, NJ; and BJC Healthcare's Progress West Hospital in O'Fallon, MO.
Also at the conference, Joint Commission Resources will present on the history of the organization, the survey process for The Joint Commission and the Centers for Medicare and Medicaid Services (CMS), and patient access services' role in the successful completion of the surveys. Participants also will learn about the new NAHAM Joint Commission Survey Toolkit and the CMS Survey Toolkit.
The closing general session will bring together NAHAM's experienced leaders - both of the association and at their facilities - to present on leadership and what it means in the field of patient access. From conceptual applications to hard data to case studies of leadership growth implementation at facilities, this presentation will touch on a wide variety of practical leadership tools. The panelists will be:
- Jeff Brossard, CHAM, patient access director, Mercy Hospital - Springfield (MO) and NAHAM immediate past president;
- Elizabeth Reason, CHAM, director of patient access/pre services at Cleveland County HealthCare System in Shelby, NC, and NAHAM certification commission chair;
- Brenda Sauer, CHAM, director at New York Presbyterian Hospital, New York, NY, and NAHAM president;
- Lisa Woods, CHAM, manager of operations at WellSpan Health, York, PA.
For details and online registration, visit www.naham.org/conference. For more information, email [email protected] or call (202) 367-1125.
Future NAHAM conference dates and sites are April 19-22, 2015, in Indianapolis, IN, and May 24-27, 2016, in New Orleans, LA.
