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Face-to-face contact is an essential part of managing the care of patients with end-stage renal disease, says Cristina Walter, MS, RN-BC, CCM, CCP, regional operations director, DaVita VillageHealth.

Personal visits help CMs establish rapport

Face-to-face contact is an essential part of managing the care of patients with end-stage renal disease, says Cristina Walter, MS, RN-BC, CCM, CCP, regional operations director, DaVita VillageHealth.