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<p class="Executive-Summary-Text">Cross-training in patient access at Albany Medical Center prevents early-morning delays at surgical check-in, helps with sudden volume surges in the ED, and provides other benefits.</p>

Handle Early-morning Volume Surges at Surgical Registration

At least three employees cross-trained in each area

Cross-training in patient access at Albany Medical Center prevents early-morning delays at surgical check-in, helps with sudden volume surges in the ED, and provides other benefits.