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<p> When patient access employees started point-of-service collections at OSF Saint Anthony Medical Center in Rockford, IL, complaints were &ldquo;few and far between,&rdquo; says Nicole Fountain, CRCE-I, CHAM, revenue cycle director.</p>

Get registrars and clinicians on same page with collections

When patient access employees started point-of-service collections at OSF Saint Anthony Medical Center in Rockford, IL, complaints were “few and far between,” says Nicole Fountain, CRCE-I, CHAM, revenue cycle director.