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<p> When patient access leaders at Charlotte, NC-based Carolinas HealthCare System created a new customer service training class, they decided to call it &ldquo;First Face, Last Face.&rdquo;</p>

Spotlight on ‘the patient experience’ in access: Registration sets the tone

January 1, 2016

When patient access leaders at Charlotte, NC-based Carolinas HealthCare System created a new customer service training class, they decided to call it “First Face, Last Face.”