<p>After patients checked in at the outpatient registration area at Thomas Jefferson University Hospital in Philadelphia, PA, they were given a simple instruction: “Have a seat across the hall.” </p>

Give patients a friendly face in registration areas

Volunteers take service ‘to the next level’ by cutting down patients’ confusion

September 1, 2015

After patients checked in at the outpatient registration area at Thomas Jefferson University Hospital in Philadelphia, PA, they were given a simple instruction: “Have a seat across the hall.”