Your patients probably expect that they'll be able to pay their hospital bills online, just as they do with all their other bills. "More and more, people are paying all their bills online," says Kathy Peterson, director of patient financial services at CVPH Medical Center in Plattsburgh, NY. "They don't have to write a check, don't have to get a stamp, and can wait till the final due date to pay. It is instantaneous."
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