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To enhance patients' satisfaction levels -- not to mention their ability to rest and heal -- Montefiore Medical Center in Bronx, NY, has gone "back to the basics," says Elodia Mercier, RNC, MS, ANM, administrative nurse manager.

SHHH takes NY hospital 'back to the basics'

To enhance patients' satisfaction levels -- not to mention their ability to rest and heal -- Montefiore Medical Center in Bronx, NY, has gone "back to the basics," says Elodia Mercier, RNC, MS, ANM, administrative nurse manager.