Skip to main content
The ED staff at Saint Francis Medical Center in Cape Girardeau, MO, is justifiably proud of the Compass Award it recently received from Press Ganey Associates of South Bend, IN, for raising their patient satisfaction scores from the 36th percentile to the 96th. But they'll also be the first to tell you it wasn't easy.

Satisfaction turnaround requires persistence

The ED staff at Saint Francis Medical Center in Cape Girardeau, MO, is justifiably proud of the Compass Award it recently received from Press Ganey Associates of South Bend, IN, for raising their patient satisfaction scores from the 36th percentile to the 96th. But they'll also be the first to tell you it wasn't easy.