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Patient satisfaction improvement projects can be a significant challenge for an ED manager, says Marcia Abernathy, RN, director of emergency services at Saint Francis Medical Center in Cape Girardeau, MO.

Help your ED staff get over culture shock

Patient satisfaction improvement projects can be a significant challenge for an ED manager, says Marcia Abernathy, RN, director of emergency services at Saint Francis Medical Center in Cape Girardeau, MO.