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Hospital Access Management
June 1, 2002

Carefully crafted appeal letter provides results

June 1, 2002

Issue Date: June 1, 2002

Table of Contents

State-of-the-art call center at UPMC boosts billing accuracy, collections
Access tool tracks, sorts accounts that need work
Nurses and registrars cut barriers to ED patient flow
Getting the ‘right people, in the right environment’
Carefully crafted appeal letter provides results
Form letter, follow-up attract parents’ attention
Debate on ‘access’ vs. ‘admitting’ goes on
NAHAM speaks out on the ‘access’ debate
Interpreter service helps care quality, report says
News Brief: CMS to publish changes in regs
News Brief: ED visits, wait time up 14% since 1997

Financial Disclosure: None of the authors or planners for this educational activity have relevant financial relationships to disclose with ineligible companies whose primary business is producing, marketing, selling, reselling, or distributing healthcare products used by or on patients

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