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In the past, the only way for patient access managers to develop productivity standards was through time studies, says <strong>Mark Sammartano</strong>, interim director of revenue cycle and managed care at Waterbury (CT) Hospital.

New tools needed to staff access — Flex according to volume at any given hour

In the past, the only way for patient access managers to develop productivity standards was through time studies, says Mark Sammartano, interim director of revenue cycle and managed care at Waterbury (CT) Hospital.