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At Virginia Mason Medical Center (VMMC) in Seattle, staff are not only encouraged to speak up when they see errors or deficiencies that could harm a patient, they are required to do so. A patient safety alert (PSA) system obligates anyone seeing a dangerous situation to report it immediately, which then prompts an investigation.

Alert system helps stop error before it harms

At Virginia Mason Medical Center (VMMC) in Seattle, staff are not only encouraged to speak up when they see errors or deficiencies that could harm a patient, they are required to do so. A patient safety alert (PSA) system obligates anyone seeing a dangerous situation to report it immediately, which then prompts an investigation.