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This is the second of a two-part series on use of performance indicators in patient access. This month, we tell you how to use these data as tools to motivate staff. Last month, we covered ways to develop the most effective scorecards.

Use indicators to inspire 'friendly competition'

April 1, 2009

This is the second of a two-part series on use of performance indicators in patient access. This month, we tell you how to use these data as tools to motivate staff. Last month, we covered ways to develop the most effective scorecards.