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Right now, patient access managers are in a difficult situation — their roles and responsibilities, already very broad, are "changing on a regular basis," says Ed Erway, chief revenue officer at University of Kentucky (UK) HealthCare in Lexington.

New skill sets that patient access needs — right now

Right now, patient access managers are in a difficult situation their roles and responsibilities, already very broad, are "changing on a regular basis," says Ed Erway, chief revenue officer at University of Kentucky (UK) HealthCare in Lexington.