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Considering the amount of turnover in the average patient access department, the last thing you probably want is to lose a staff member. However, there are times when a staff person has to be terminated — never a pleasant task, but at times, a necessary one.

If complaints are piling up, talk to staff directly

Considering the amount of turnover in the average patient access department, the last thing you probably want is to lose a staff member. However, there are times when a staff person has to be terminated never a pleasant task, but at times, a necessary one.