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When patients don’t show up for their appointments, the natural first step for many practices is to penalize the patient. But the problem might not lie with the patient, and if it doesn’t, charging the patient a missed-appointment fee or kicking him or her off the patient roster won’t improve the clinic’s no-show and cancellation rate.

No-shows, cancellations demand look at facility, staff, and access

August 1, 2004

When patients dont show up for their appointments, the natural first step for many practices is to penalize the patient. But the problem might not lie with the patient, and if it doesnt, charging the patient a missed-appointment fee or kicking him or her off the patient roster wont improve the clinics no-show and cancellation rate.

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